Returns / Exchange Policy
We want to ensure that your experience when shopping PAMA London is seamless and hassle-free. We deliver world-wide and work with multiple international shipping partners to ensure the best service and fastest delivery.
The items we have in stock are shipped out within 1-7 working days after you place your order (excluding weekends and holidays). Once your order is processed we provide you with a tracking number in your confirmation email to update you on the status of your shipment. Please note, tracking details are live 24hrs from receiving order confirmation email.
RETURNS / EXCHANGE POLICY
We want you to love PAMA and feel happy with your purchase.
If for any reason, you wish to return your item, please fill out this form and return the item to us within 21 days of receiving your delivery using any prepaid and trackable return method. Please note, unfortunately we are unable to accept any returns or exchanges after 21 days.
* We are unable to accept returns and refunds on CLEARANCE and FINAL SALE items. Please also note that it is not possible to return an item in exchange for store credit. To exchange sale items you must return the unwanted items for a full refund and place a new order.
*Return will only be accepted when items are unused with tag still attached. Returns that are worn or not in original condition, returned after 21 days will not be refunded.
* Size exchange for non-sale items, please return the items along with attached invoice filled out stating you wish to exchange and product you wish to receive.
*Please note we cannot take any reasonability for issues with returning items. These include; missing or lost parcel, custom duties, divert parcel due to incorrect receiver address. Therefore we strongly recommend for you ship items with tracked service and that you keep a proof of returns.
For any questions please email firstname.lastname@example.org and one of our team member are happy to assist you with your inquiry.
Mail your return to:
PAMA London Limited
Norwich NR9 5BZ
RETURNS / REFUND PROCESSING TIME
Please allow 2 -7 business days for exchanges and returns to be processed. We will notify you once your exchange items have been shipped.
*Important Update - COVID-19* We are currently experiencing disrupted services from UK mail service providers. Your returns and delivery may experience some minor delays. Please allow extra 3 -4 days for returns to be notified under your account.
Should you have any issues with your shipment, please contact our Customer Care Team at email@example.com where a member of our team will be happy to assist you with any issues or concerns you may have.
Love PAMA, Love out Planet