Free shipping on orders above £150 - Apply 'SHIPFREE150' at checkout

Exchange and Return


If for any reason you are unhappy with your purchase, you may return it and will receive a full refund as long as it is returned within 14 business days after delivery. However, items must be unused and returned in their original packaging, with all tags still attached. At Pama London, we uphold the right to refuse returns should they not be returned in the conditions specified. Please allow up to 15 days from receipt of your returned goods for your refund to be processed. Shipping charges are non-refundable.

We do not accept returns on final sale items. Please also note that it is not possible to return an item in exchange for store credit.


You reserve the right to exchange items within 14 business days of the original purchase. Please provide proof of purchase and ensure product are unused and in original packaging. For any exchange queries, please contact with all details of your purchase where a member of the Customer Care team will be on hand to assist you. Please expect to cover shipping costs for exchanges, we will notify you of the exact amount.